Refund & Evaluation Policy
1. Try Before You Buy — Unlimited 15-Minute Sessions
Every Charisma installer runs at full studio audio quality for 15 minutes per session with zero white-noise bursts and access to all 5 synthesis engines, 12 physical models, the 12-voice drum workstation, and all 1,109 factory presets. We strongly encourage testing Charisma inside your DAW before purchasing to confirm workflow, audio quality, and system compatibility.
2. 14-Day Refund Policy
If you are not satisfied with your purchase—or if you encounter a technical issue on a supported operating system that we cannot promptly resolve—you may request a full refund within 14 calendar days of the purchase date.
This policy is provided in addition to, and does not limit, any mandatory statutory consumer or digital goods cancellation rights available in your jurisdiction (such as EU/UK consumer protection laws processed through our Merchant of Record).
3. How to Request a Refund
- Email nick.hill@gapjumper.com within 14 days of purchase with your order number or purchase email address.
- If you are experiencing a technical DAW or audio issue, feel free to include your OS and DAW version—we are often able to resolve setup questions the same day, or we will issue a prompt refund without hassle.
- Approved refunds are returned directly to your original payment method by our Merchant of Record (typically appearing within 3–5 business days depending on your bank or card issuer).
4. License Revocation Upon Refund
Once a refund is processed, the corresponding Charisma license key and active machine seats are automatically revoked in the licensing ledger, and you agree to delete any local Charisma.charismalicense files generated from that key under our EULA.