Privacy Policy
Gapjumper (operated by Nick Hill, nick.hill@gapjumper.com) respects your privacy. We collect only the minimum information required to process software purchases, deliver license keys, and enforce the 3-computer seat allowance for Charisma.
1. Website Browsing (gapjumper.com)
- Zero Behavioral Trackers:
gapjumper.comdoes not use third-party advertising pixels, cross-site tracking cookies, or invasive behavioral analytics. - Hosting & Fonts: Our static site is hosted on Vercel, which processes standard ephemeral HTTP request logs (such as IP address and user agent) strictly for security and delivery. Typography loads from Google Fonts.
2. Purchases & Merchant-of-Record Checkout
Online checkout, global VAT/sales tax calculation, invoicing, and payment processing are conducted by our Merchant of Record payment provider. Gapjumper never receives or stores raw credit card numbers or banking credentials.
When an order is completed, our Merchant of Record sends Gapjumper order confirmation metadata—your name, email address, order identifier, product purchased, and refund status—so we can generate and email your Charisma license key and provide customer support.
3. Plugin Licensing & Zero Background Telemetry
During normal studio use, trial evaluation, and DAW music production, the Charisma plugin makes zero network calls and collects zero usage telemetry, audio data, or project analytics.
An encrypted HTTPS request to gapjumper.com/api/license/* occurs only when you explicitly click Activate or Deactivate Seat inside the plugin, or submit the Offline Activation form. That request transmits:
- Your Charisma license key (
CHAR-XXXX-XXXX-XXXX). - A one-way 64-character SHA-256 hash (
machine_id) derived from stable OS device identifiers (excluding network MAC addresses, Wi-Fi state, and removable USB drives). - Your OS computer hostname (truncated to 64 characters) so seats can be identified in support requests.
Once activated, your signed Charisma.charismalicense file is verified completely offline.
4. Support Communications & Data Retention
If you contact nick.hill@gapjumper.com for technical support, bug reports, or refunds, we retain your correspondence only as long as needed to resolve your request and maintain statutory purchase records. Activation records are stored in access-restricted database tables secured with Row-Level Security.
5. Your Privacy Rights (GDPR / UK GDPR / CCPA)
We never sell or rent personal data. Depending on your jurisdiction, you have the right to request access to, correction of, export of, or deletion of your personal records (excluding statutory accounting records we are legally required to keep). To exercise any privacy right, email nick.hill@gapjumper.com.